Frequently Asked Questions

Meetings Excellence! (ME!) Training & Required Recertification

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The Meetings Excellence! training program provides third-party meeting professionals with a comprehensive introduction to the meetings industry, strategies for planning a successful meeting, and the newest information about Marriott brands, programs, and services.  In addition to the “Core” training, annual Continuing Education recertification training will be developed and required for eligibility for Plan-Tastic benefits. There are also supplemental modules available that are optional and allow meeting professionals the opportunity to customize their learning to best fit their needs

Meetings Excellence! features comprehensive tutorials and a streamlined technology platform to allow meeting professionals of all experience levels to customize their learning journey in a flexible and convenient format from any web-enabled device.

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Upon successful completion of Meetings Excellence!, you will be a certified Marriott Meeting Professional. Eligible graduates receive exclusive access to Plan-Tastic rates, a printable wall certificate, CEUs towards CMP application or CMP recertification, and Group Partner News, which provides relevant news and meeting industry trends that support the planning and execution of successful meetings in today’s environment. 

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The Meetings Excellence! training is accessible via https://meetings-excellence.marriott.com after completing your MI Partner Privileges account with your Marriott Bonvoy® Member Number.  All Core, Continuing Education, and optional training modules can be found via the Meetings Excellence! dashboard. Log in to meetings-excellence.marriott.com and from the top of your dashboard at the top right, click the “?” icon to view a site tour on how to access the training as well as a quick tour of other features available on your ME! dashboard.

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To maintain your Plan-Tastic rate benefit at participating Marriott hotels, simply:

  1. Log in to Meetings Excellence!.  Also new this year, please add your Marriott Bonvoy® Member Number to your profile. Marriott Bonvoy membership is a requirement to access the Meetings Excellence! training and receive all Meetings Excellence! benefits.  Marriott Bonvoy membership ensures that your member status will be recognized by our hotels to enhance your stay (e.g., mobile check-in, complimentary wi-fi, service request chat feature, and more enhancements underway). Plus, Plan-Tastic rates are eligible for Marriott Bonvoy points.
  2. Successfully complete the “Why Partner With Marriott International” Continuing Education module. Already completed this module?  You have fulfilled the Continuing Education requirement for this year. 
  3. Be sure to check your Meetings Excellence! dashboard to view your Plan-Tastic benefit status. For a digital tour of your dashboard or to view a helpful resource outlining the key elements of your dashboard, click on the question mark icon in the upper right corner of the page.

 

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Yes. The training is accessible from most web-enabled devices and browsers (see the next FAQ of this document for the complete list). Meeting professionals can learn at their own pace by stopping and restarting the training seamlessly.

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No. ME! training is accessible on the following browsers and devices. The website and training will adapt to any web-enabled device the agent is using.

Browsers: Chrome & Edge (83+), Safari (14+), Firefox (77+), Opera (68+), Samsung Internet (11+), Android (81+)

Devices: Android 8.0+ (Oreo), iPads® (Except The iPad® Mini) And iPhones® (version iOS 13+)

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On average, users take just under two hours to complete the Core ME! training and 30 minutes to complete the annual Continuing Education training.

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The status that displays under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Not Started" status on your dashboard is an indicator that the assessment was not attempted/completed. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the ME! Curriculum pane next to the title of the completed module(s). If you do not successfully complete the assessment, the progress gauge on the ME! Curriculum pane will display at 85% complete, and the status under the Core/Continuing Education training icon on the dashboard will display as “Partially Completed”.

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The status that displays under the Core/Continuing Education icon updates based on your completion of the training assessments at the end of each training module. The "Partially Completed" status on your dashboard is an indicator that you did not pass the assessment. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the ME! Curriculum pane next to the title of the completed module(s). If you have not successfully completed the assessment, the gauge in the ME! Curriculum pane will display at 85% complete and the status under the Core training icon on the dashboard will remain as “Partially Completed”.

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Privacy and security are a top priority for Marriott, and we know how important it is to protect your data. We've changed the sign-in process to be more secure, ensuring the highest standards of security, while streamlining your experience across all of our Intermediary Partner Program websites.

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Marriott will use your email address to send you important updates about your Meetings Excellence! account. Your email address, should you opt in, will also be used to send you Group Partner News, the exclusive e-Newsletter for graduates of Meetings Excellence!.

The Plan-Tastic Program and Recertification

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Plan-Tastic is offered as an exclusive benefit to qualified third-party group intermediaries who have successfully completed the Meetings Excellence! training and are employed by an accredited group intermediary (ARC/IATA/IATAN/TIDS/CLIA). Plan-Tastic rates allow meeting professionals to familiarize themselves with Marriott’s properties and brands to better recommend them to their customers.

The Plan-Tastic rate is a yieldable discounted rate that varies by brand and is subject to availability.

Qualifying meeting professionals are eligible to book Plan-Tastic stays (maximum four nights per stay) at participating hotels. Plan-Tastic rates are good for stays at thousands of participating Marriott properties in more than 130 countries and territories worldwide. For more information, view the Terms & Conditions

The Plan-Tastic rate is eligible for Marriott Bonvoy® Points. View the Marriott Bonvoy Terms & Conditions for full program details.

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Plan-Tastic reservations must be made in advance and can only be made via marriott.com/grouppartners. Log in with your MI Partner Privileges credentials. If you meet the requirements to qualify for the Plan-Tastic rate, the booking page will appear, and you may continue to search and book your Plan-Tastic reservation. View your Meetings Excellence! dashboard to confirm your eligibility.

Plan-Tastic reservations are not bookable via the hotel directly or through Marriott's worldwide Customer Engagement Centers.

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All cancellations or modifications to your Plan-Tastic reservation must be made after signing into Marriott’s dedicated Group Partner website at www.marriott.com/grouppartners.

  • Select "Access Plan-Tastic" from the "Meetings Excellence" menu option at the top of the page.
  • Click on "Group Partner Sign in or Register" and sign in with your email address and password.
  • Click on "Find & Reserve" located at the top of the page to the right of the Marriott Bonvoy logo.
  • Beneath the hotel search section, click on "Lookup Reservation".
  • Enter your information in the "For a specific reservation" section. Do not use the "For a list of your reservations" section, as this will take you out of the Meetings Excellence/Plan-Tastic signed in access.
  • Once you have located your reservation, you may proceed with your cancellation/modification request.

To ensure your cancellation or modification is reflected accurately on your Meetings Excellence! account, do not cancel or modify through your confirmation email link, your Marriott Bonvoy account, the Marriott Bonvoy app, or via the phone with reservations or the property. Cancellations or modifications made without being signed into the Group Partner website will not be reflected back to your Meetings Excellence! account, therefore impacting your ability to make future Plan-Tastic reservations for the same date or at the same hotel.

If you need further assistance with a Plan-Tastic reservation, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi, and ask to be transferred to the Plan-Tastic Rate Assistance line and a specialist will assist you.

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A maximum of one room per stay may be booked at the Plan-Tastic rate.

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Meeting professionals will need to present a valid photo identification that matches the name on the reservation. Meeting professionals affiliated with company locations outside the United States must also present an employment verification letter on company letterhead from an accredited group intermediary or a business card matching the name on the reservation.

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The Plan-Tastic rate may be booked for a maximum of four nights per stay.

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All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, The Ritz-Carlton Yacht Collection, City Express by Marriott, and MGM Collection participate in the Plan-Tastic program. Please note that Plan-Tastic rates are yieldable and subject to availability.

 

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If you need to update your name on your MI Partner Privileges profile, please email mipartnerprivileges@marriott.com or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651, and a specialist will assist you in updating your profile to reflect your name change. The name on your profile must match the name on your IATA/IATAN/CLIA Card and/or photo identification and reservation at check-in. Name changes must include supporting legal documentation, signature, date, and account email address.

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MI Partner Privileges profile name changes may take up to four hours to display the updated name when booking a new reservation. Please allow four hours before booking a new reservation on www.marriott.com/grouppartners.

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The name, as it appears on your MI Partner Privileges profile, must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Please contact Intermediary Partner Care at 1-800-831-3100, Option 4, or worldwide at 1-402-390-1651 for assistance. They will connect you with the Plan-Tastic Rate Assistance line to change the name on your existing reservation(s)

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Please contact Reservation Sales via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Plan-Tastic Rate Assistance line and a specialist will help you add/change your special request(s).

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All cancellations or modifications to your Plan-Tastic reservation must be made after signing into Marriott’s dedicated Group Partner website at www.marriott.com/grouppartners.

  • Select "Access Plan-Tastic" from the "Meetings Excellence" menu option at the top of the page.
  • Click on "Group Partner Sign in or Register" and sign in with your email address and password.
  • Click on "Find & Reserve" located at the top of the page to the right of the Marriott Bonvoy logo.
  • Beneath the hotel search section, click on "Lookup Reservation".
  • Enter your information in the "For a specific reservation" section. Do not use the "For a list of your reservations" section, as this will take you out of the Meetings Excellence/Plan-Tastic signed in access.
  • Once you have located your reservation, you may proceed with your cancellation/modification request.

To ensure your cancellation or modification is reflected accurately on your Meetings Excellence! account, do not cancel or modify through your confirmation email link, your Marriott Bonvoy account, the Marriott Bonvoy app, or via the phone with reservations or the property. Cancellations or modifications made without being signed into the Group Partner website will not be reflected back to your Meetings Excellence! account, therefore impacting your ability to make future Plan-Tastic reservations for the same date or at the same hotel.

If you need further assistance with a Plan-Tastic reservation, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi, and ask to be transferred to the Plan-Tastic Rate Assistance line and a specialist will assist you.

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All cancellations or modifications to your Plan-Tastic reservation must be made after signing into Marriott’s dedicated Group Partner website at www.marriott.com/grouppartners.

  • Select "Access Plan-Tastic" from the "Meetings Excellence" menu option at the top of the page.
  • Click on "Group Partner Sign in or Register" and sign in with your email address and password.
  • Click on "Find & Reserve" located at the top of the page to the right of the Marriott Bonvoy logo.
  • Beneath the hotel search section, click on "Lookup Reservation".
  • Enter your information in the "For a specific reservation" section. Do not use the "For a list of your reservations" section, as this will take you out of the Meetings Excellence/Plan-Tastic signed in access.
  • Once you have located your reservation, you may proceed with your cancellation/modification request.

To ensure your cancellation or modification is reflected accurately on your Meetings Excellence! account, do not cancel or modify through your confirmation email link, your Marriott Bonvoy account, the Marriott Bonvoy app, or via the phone with reservations or the property. Cancellations or modifications made without being signed into the Group Partner website will not be reflected back to your Meetings Excellence! account, therefore impacting your ability to make future Plan-Tastic reservations for the same date or at the same hotel.

If you need further assistance with a Plan-Tastic reservation, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi, and ask to be transferred to the Plan-Tastic Rate Assistance line and a specialist will assist you.

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Visit www.marriott.com/grouppartners to access the Plan-Tastic booking page. Check availability for the location of your preference at the Plan-Tastic rate. If you can book at the Plan-Tastic rate, you will need to cancel your original reservation.

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“Restriction” is the status of an individual affiliated with any ARC/IATA/TIDS/CLIA Location (“Location”) that is not compliant with Marriott’s Ratio Policy.  Individuals affiliated with the Location are restricted from booking Marriott’s Plan-Tastic rate. When imposing this restriction, Marriott communicates to the owner or senior executive of the Location.  Any questions related to this status should be directed to your Location. 

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To ensure we are partnering with intermediaries that are also focused on driving profitable business to our hotels, Marriott utilizes a Ratio Policy. The full policy can be referenced here.

Maintaining Plan-Tastic Benefits

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1.  Log in to Meetings Excellence!.  Also new this year, please add your Marriott Bonvoy® Member Number to your profile. Marriott Bonvoy membership is a requirement to access the Meetings Excellence! training and receive all Meetings Excellence! benefits.  Marriott Bonvoy membership ensures that your member status will be recognized by our hotels to enhance your stay (e.g., mobile check-in, complimentary wi-fi, service request chat feature, and more enhancements underway). Plus, Plan-Tastic rates are eligible for Marriott Bonvoy points.

2.  Successfully complete the “Why Partner With Marriott International” Continuing Education module. Already completed this module?  You have fulfilled the Continuing Education requirement for this year. 

3.  Be sure to check your Meetings Excellence! dashboard to view your Plan-Tastic benefit status. For a digital tour of your dashboard or to view a helpful resource outlining the key elements of your dashboard, click on the question mark icon in the upper right corner of the page

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Yes, please ensure that your MI Partner Privileges profile is up-to-date so that you can continue to receive exclusive Marriott Meeting Professional benefits. You can update your profile as often as you like on the Profile page of your Meetings Excellence! Dashboard at meetings-excellence.marriott.com.