Commission FAQs

Marriott's commission portal provides intermediaries with online access to:

• View commission statements whenever and wherever its convenient
• Search for commissions and submit commission inquiries
• Expedite receipt of commission payments with direct deposit

In the past, access to the Group Partner website was granted after entering an ARC/IATA/IATAN/TIDS/CLIA number. Now, you will be prompted to sign in and create a MI Partner Privileges profile.  Privacy and security are a top priority for Marriott, and we know how important it is to protect your data. We've changed the sign-in process to be more secure, ensuring the highest standards of security, while streamlining your experience across all of our Intermediary Partner Program websites.

MI Partner Privileges is a single secure sign on platform that provides the highest standards of security, while streamlining your experience across Marriott's Group Partner and Meetings Excellence! websites, as well as booking the Plan-Tastic discount familiarization rate.

To access Marriott's commission portal, you must first sign in and create a MI Partner Privileges profile. Click Group Partner Sign in or Register, then select the FIRST TIME/REGISTER tab and follow the steps to verify your email address and create a new password. Next, add your organization's affiliation to your MI Partner Privileges profile as either an Administrator or Delegate. Click here for help with accessing the commission portal.

Marriott's commission portal has three types of access:

• Administrator:  This access is typically assigned to the person who manages financial operations for your organization. The Administrator has access to all commission portal features including the ability to manage commission portal access for other users. If your organization does not have an Owner/Verified Administrator established with ARC/IATA/CLIA, users will be unable to gain access to the commission portal until one is established.
• Co-Administrator:  This access can only be granted by the organization's verified Administrator and has the same access as an Administrator.
• Delegate:  This access may be granted by the organization's verified Administrator or Co-Administrator, and can view commission statements, search commissions, and submit commission inquiries. Delegates are not authorized to sign-up for, modify and/or cancel direct deposit, or manage access to the commission portal for other users.  

Marriott International will centrally process commissions that participating Marriott-branded hotels owe to third-party ARC/IATA/IATAN/TIDS/CLIA-accredited US and Canada-based partners, on consumed group reservations booked within the contracted group block at a commissionable rate, less any rebates to the end-user or housing bureau/association, 45 days after the contracted group departure date. Commissions must be disclosed in the Group Sales Agreement.  For US and Canadian intermediaries booking business at Marriott-branded hotels globally, no commissions will be paid on ancillary items such as food & beverage, audio/visual, meeting room rental, cancellation fees, attrition fees, or any other non-room related item.   

Privacy, security, and responsible & sustainable business practices, are top priorities for Marriott International. We believe that how we do business is as important as the business we do. To support these efforts and our sustainability and social impact platform, Serve 360: Doing Good in Every Direction, effective May 15, 2022, all commission statements are only delivered via the commission portal. Paper commission statements are available upon request by contacting Intermediary Partner Care.

As an accredited group partner, you are entitled to receive commission payments centrally. Hotels that continue to issue commission payments should be reported to Intermediary Partner Care so that Marriott can ensure that the Centralized Group Commission Program guidelines are followed. Please be sure to provide your IATA number to your Marriott sales representative for each event that you book.

Commission statements are available for viewing on the Group Partners Web site for up to one year, though sometimes slightly longer.

Group Partners may view their commission statement on the commission portal after creating a MI Partner Privileges secure single sign on account and navigating to the commissions menu and selecting “View Statements”.

Group commission statements are available on the Group Partners website for approximately one year. If there are no commission statements available for your IATA number, this could indicate that:

• you have never booked a group block at a Marriott property
• the hotel did not add your IATA number to the group block
• the hotel processed your payment manually

To request a missing commission, please contact Intermediary Partner Care.

The event number is a unique number assigned to each group block built into the Marriott reservation system. The event number allows Intermediary Partner Care to quickly locate your group within the system to address any commission questions you may have.

It is common for an event to be negotiated as non-commissionable. However, if you contracted commission for the event in question, please contact Intermediary Partner Care.

The total room revenue is the sum of all room revenue posted to event attendees’ folios. It is common for folios to display minor room rate adjustments; these represent expenses associated with room upgrades, etc.

Some hotels still calculate pick up by multiplying total room nights picked up by the negotiated room rate (in some cases, the pick up reported by hotels includes complimentary rooms). The Centralized Group Commission Program collects the actual room revenue posted to attendees’ folios, which is more accurate than an estimated pick up.

If you believe the commission amount paid is incorrect, please contact Intermediary Partner Care.

Marriott hotels outside of the United States often operate in the currency of the country in which they are located. If you book an event at a Marriott property that operates in a different currency than the one in which you have elected to be paid, the "local currency" field helps you reconcile the revenue with the hotel-provided pick up; the "paid currency" field represents the actual value of commission paid to you.

Marriott’s banking partner uses the mid-market exchange rate of the commission on the date the foreign currency was purchased to calculate commission payments. The foreign exchange rate only applies when you book an event at a hotel that operates in a currency different than the one in which you elected to be paid.

Taxes (VAT, GST, HST, etc.) must be charged on some commissions as required by local law. Typically, taxes are only charged on commissions payable for an event booked at a hotel located in a country where such laws exist. The tax column will be blank if it is not applicable to your commission.

Although Marriott typically processes all components of a group commission at the same time, the presence of a second (or third) payment date for an event indicates folio or billing activity that occurred after the group master bill was processed. Such instances are the result of late settlement of attendee folios or of adjustments requested by you or the hotel.

The "processed" status indicates that the amount of commission authorized by the hotel has been processed for payment. In cases in which commission is not due, an event will show as deducted from a direct bill, non-commissionable or cancelled.

The "no activity" status indicates that Marriott has not yet received event folio data from the hotel. Folio data is released to the commission system once the group master is checked out. Our commitment is that you will receive payment within 45 days.

The "pending" status indicates that the hotel has checked out the group master and is reviewing the commission for accuracy or that the commission is correct and awaiting release for payment.

Many hotels do not build group blocks more than 30 days out, so the Future Events calendar has been built to reflect this practice. Although the absence of an event from the Future Events calendar may indicate that your IATA number has not been added to the group block, it typically means that the hotel has not yet built your group block (this does not indicate that your commission will not be paid on time).

Hotels often set the event start date of a group block by up to 3 days in advance of the contracted event start date, to accommodate the early arrival of attendees.

As with event start dates, hotels often set the event end date of a group block by up to 3 days after the contracted event end date, to accommodate late departure of attendees.

Once an event has started, it is assigned "pending" status. Approximately 15 days after the event end date, it can be viewed using the Search Commissions feature. Search commissions displays all "pending" and "paid" commissions for up to one year.

The event name displayed on the Future Events calendar is the one used by the hotel to build the group block. If the event name does not reflect the name of the booked event, you may contact Intermediary Partner Care to have it corrected.