Commission FAQs

MI Partner Privileges is a single secure sign on platform that provides the highest standards of security, while streamlining your experience across Marriott's Group Partner and Meetings Excellence! websites, as well as booking the Plan-Tastic discount familiarization rate.

Marriott's Group Commission Portal supports our U.S. and Canadian intermediary partners with a one-stop destination for all your commission needs. It provides transparency into Marriott's group commission payment process and assists in reviewing, reconciling, and creating inquiries for group commission.

Benefits include online access to:

• Search for commissions and submit commission inquiries for missing or underpaid commissions
• Track the status of online inquiries at your convenience
• View and download commission statements, and generate commission payment summary or detail-level reports
• Easily search and view future events, and submit an online inquiry if a future event is not found
• Expedite receipt of commission payments with direct deposit

To learn more, visit Meetings Excellence! and access the supplemental training module, “Centralized Group Commissions for U.S. and Canadian Intermediaries.”

To access Marriott's Group Commission Portal, you must first sign in and create a MI Partner Privileges profile. Click Group Partner Sign in or Register, then select the FIRST TIME/REGISTER tab and follow the steps to verify your email address and create a new password. Next, add your organization's affiliation to your MI Partner Privileges profile on the My Affiliations page as either an Administrator or Delegate. Click here for help with accessing the Group Commission Portal

Marriott's Group Commission Portal has three types of access:

• Administrator:  This access is typically assigned to the person who manages financial operations for your organization. The Administrator has access to all Group Commission Portal features including the ability to manage Group Commission Portal access for other users. If your organization does not have an Owner/Verified Administrator established with ARC/IATA/CLIA, users will be unable to gain access to the Group Commission Portal until one is established.
• Co-Administrator:  This access can only be granted by the organization's verified Administrator and has the same access as an Administrator.
• Delegate:  This access may be granted by the organization's verified Administrator or Co-Administrator, and can view commission statements, search commissions, and submit commission inquiries. Delegates are not authorized to sign-up for, modify and/or cancel direct deposit, or manage access to the Group Commission Portal for other users.

If you are an IATA/IATAN or CLIA Owner/Verified Administrator requesting Administrator access to the Group Commission Portal, you must enter your IATA/IATAN VER or CLIA EMBARC ID number in your MI Partner Privileges profile to ensure proper authentication.

The Group Commission Portal was designed specifically for the group intermediary finance, accounting, and reconciliation teams. Due to the proprietary and sensitive financial data housed on the portal, not all employees within an intermediary account have access to the Group Commission Portal.

Marriott International serves as a central processor and facilitator of consolidated group commission payments for all industry-accredited U.S. and Canadian group intermediary partners across more than 8,500 hotels globally. Commissions are scheduled for release 45 days after the event departure.

For group intermediary partners located outside the U.S. and Canada, commission payments are paid and supported by the hotel contracting the business.

Privacy, security, and responsible & sustainable business practices are top priorities for Marriott International. We believe that how we do business is as important as the business we do. To support these efforts and our sustainability and social impact platform, Serve 360: Doing Good in Every Direction, commission statements are only delivered via the Group Commission Portal. Paper commission statements are available upon request by contacting Intermediary Partner Care.

U.S. and Canadian group intermediary partners can research commissions and submit inquiries through the Group Commission Portal. You will be notified when your inquiry is resolved and can view the results on your My Inquiries page after logging in to the Group Commission Portal. 

Commission inquiries may be submitted no sooner than 45 days after the event departure date.

View the My Inquiries page to track your commission inquiries. Requests are assigned one of the following status values:

• Submitted – initial status when an inquiry is opened
  
• In Progress – inquiry has been received and is under review
• Resolved – inquiry has been researched, and resolution has been identified
• Escalated – commission payment is "In Progress" and escalated to the hotel for further review and action

Once the inquiry is resolved, the inquiry submitter will receive an email informing them that the inquiry has been resolved.

Commission statements are available for viewing on Marriott’s Group Commission Portal for up to one year by navigating to the commissions menu and selecting “View Statements”.

Group commission statements are displayed for up to one year. If you believe you are missing a commission, use the Research Commissions tool on the Group Commission Portal to begin a search, or submit an inquiry for a missing commission greater than 45 days after event departure. 

The event number is a unique number assigned to each group block built into the Marriott reservation system. The event number allows Intermediary Partner Care to quickly locate your group within the system to address any commission questions you may have.

It is common for an event to be negotiated as non-commissionable. However, if you contracted commission for the event in question, use the Research Commissions tool on the Group Commission Portal to submit an inquiry.

The total room revenue is the sum of all room revenue posted to event attendees’ folios. It is common for folios to display minor room rate adjustments; these represent expenses associated with room upgrades, etc.

Your commission statement is the best place to view the details of your commission payment and the actualized pick-up for the event. It includes other details such as cancellations and no-shows to assist with reconciling the pick-up for the event.

According to Marriott's Group Commission Policy, Marriott will not pay commissions on net rates, or on rates where commission is due to another booking travel agency (i.e. Online Travel Agency). 

Marriott hotels outside of the United States often operate in the currency of the country in which they are located. If you book an event at a Marriott property that operates in a different currency than the one in which you have elected to be paid, the "local currency" field helps you reconcile the revenue with the hotel-provided pick up; the "paid currency" field represents the actual value of commission paid to you.

Marriott’s banking partner uses the mid-market exchange rate of the commission on the date the foreign currency was purchased to calculate commission payments. The foreign exchange rate only applies when you book an event at a hotel that operates in a currency different than the one in which you elected to be paid.

Taxes (VAT, GST, HST, etc.) must be charged on some commissions as required by local law. Typically, taxes are only charged on commissions payable for an event booked at a hotel located in a country where such laws exist. The tax column will be blank if it is not applicable to your commission.

Although Marriott typically processes all components of a group commission at the same time, the presence of a second (or third) payment date for an event indicates folio or billing activity that occurred after the group master bill was processed. Such instances are the result of late settlement of attendee folios or of adjustments requested by you or the hotel.

The "Processed" status indicates that the amount of commission authorized by the hotel has been processed for payment. In cases in which commission is not due, an event will show as deducted from a direct bill, non-commissionable or cancelled. If you feel the response is in error, use the Research Commissions tool on the Group Commission Portal to submit an inquiry.

The "No Activity" status indicates that Marriott has not yet received event folio data from the hotel. Folio data is released to the commission system once the group master is checked out.

The "In Progress" status indicates that the hotel has checked out the group master and is reviewing the commission for accuracy or that the commission is correct and awaiting release for payment.

Many hotels do not build group blocks more than 30 days out, so the Future Events page has been built to reflect this practice. Although the absence of an event from the Future Events page may indicate that your IATA number has not been added to the group block, it typically means that the hotel has not yet built your group block (this does not indicate that your commission will not be paid on time).

Hotels often set the event start date of a group block by up to 5 days in advance of the contracted event start date, to accommodate the early arrival of attendees.

As with event start dates, hotels often set the event end date of a group block by up to 5 days after the contracted event end date, to accommodate late departure of attendees.

Once an event has started, it is assigned "In Progress" status. Approximately 21 days after the event end date, it can be viewed using the Research Commissions tool. The search results page displays all events processed for up to 18 months.

The event name displayed on the Group Commission Portal is the one used by the hotel to build the group block.